FAQ

How to order?

Add the item you would like to purchase to your shopping cart. Please ensure your order (size and colour) before proceed to checkout.

Do I need to register an account to shop?

You may checkout as a guest. By registering an account, it provides convenience for your future purchase as your shipping details will be saved under your account.

How to use my voucher/ discount code?

Voucher/ discount code can be applied upon check out.

How much is the shipping fee?

West Malaysia – RM 7; East Malaysia – RM 10
We provide free postage for purchase of three (3) items and above.

How to make payment?

Payment can be made via online transfer or ATM offline transfer to:

Maybank 164892071555

CIMB Bank 7059046910

Public Bank 6398219417

Recipient Name: Chew Yuen Huan

Order will be canceled if payment is not received within 24 hours.

A snapshot of the transaction is required for verification purposes. Kindly take a snapshot on the payment transaction and send it to soulmatecollection.my@gmail.com or upload it HERE. ORDER NUMBER is required.

How long does it takes to deliver?

After payment received, your parcel will be processed and posted on the next working day via POS LAJU. Usually it will takes around 1-3 working day(s) to deliver.

How can I check my order status?

If you registered upon checkout, you may check your order status HERE

Your status may be shown as:

“On Hold” – Order received, but payment hasn’t been made or confirmed.

“Processing” – Funds have cleared in our account and order hasn’t been dispatched.

“Completed” – Order has been dispatched.

What is the height and weight of the model?

Model Hannah is 165cm, 45kg.

How long does it takes for backorder item(s) to arrive?

Backorder item(s) take approximately 10-14 days to arrive from the closing date. Payment must be made for reservation of backorder item. We do not hold any responsibility on delayed item(s).