Terms & Conditions

1.ORDER

Please ensure your order (size and colour) before proceeding to checkout.

You may enter your voucher code (if any) upon check out.
Order is considered placed only when you receive the confirmation email from us. 
Items are not reserved until order placed and confirmed.

A snapshot of the transaction is required for verification purposes. Kindly take a snapshot on the payment transaction and send it to soulmatecollection.my@gmail.com or upload it HEREOrder Number is required. Please make sure your snapshot image is not blurry.

We reserve the right to refuse/cancel an order if:

i. Payment is not completed/ unable to be verified within 24 hours after order placed.

ii. Item(s) is/are out of stock

Reimbursement will be made if you’ve already made payment.

2. Backorder

We would expect backorder item(s) to be combined and shipped with other ready stock item(s) in a single order unless stated. Additional shipping fee is required for both separated parcels, unless it meets the criteria to be entitled for free shipping (3 items in each parcel).

If you wish to ship them separately, kindly make two different order for both backorder and ready stock item(s).

 3.Delivery

For payment received before 9pm, order(s) will be processed and delivered on the next working day via Pos Laju.  Please note that payment made on Friday will be posted on Monday.

Tracking number will be provided after parcel sent. Kindly track your tracking number at Poslaju official website:
www.poslaju.com.my/track-trace/
Estimated delivery time: 1 – 3 working days

We do not hold any responsibility for any lost, damaged or delayed delivery caused by the courier. However, feel free to contact us if you are yet to receive your parcel after the estimated arrival date. We will always try our best to follow up for you.

 3.Sales

i. Coupon code can be apply upon checkout, only valid for single order.

ii. Free shipping is non applicable for sales item(s). Postage to West Malaysia (RM7) and East Malaysia (RM10) will be charged per parcel

ii. Sales item(s) is/are strictly not refundable/ exchangeable under any circumstances

iv. Payment must be made before sales period ends.